Customer Support Engineer - Web Scraping, TypeScript - Artificial Intelligence / Machine Learning market
3+ years
Full-time (40h)
Artificial Intelligence / Machine Learning
Full Remote
Web Scraping
TypeScript
Python
Pylon
Discord
Requirements
Must-haves
- 3+ years of professional experience
- Experience as a developer support engineer
- Experience coding in TypeScript and Python
- Passion for helping customers and solving problems
- Strong communication skills in both spoken and written English
Nice-to-haves
- Startup experience
- Experience with Firecrawl
- Experience with web scraping, crawling, or data extraction tools
- Active participation in developer communities like Discord and Pylon
- Experience working with developer facing products like Vercel and Aloglia
- Bachelor’s or Master’s degree in Computer Science, AI, or a related field
What you will work on
- Resolve customer issues and bugs
- Troubleshoot issues and work closely with the development team to resolve them
- Gather user feedback and advocate for customer needs internally
- Improve product and processes to automate the busywork
- Maintain our documentation to help developers find answers quickly
- Support our community through platforms like Discord, Pylon, and Chatbot