Salesforce Business Analyst

Required skills

Requirements

3+ years of business systems analysis experience
3+ years of Salesforce experience
Salesforce Certified Administrator credential/certification
Experience with Salesforce Sales Cloud
Experience with Slack, Google Workspace (Sheets, Docs, Slides)
Proficiency with Salesforce platform configuration and administration
Ability to translate business requirements into structured technical documentation for Salesforce stakeholders
Ability to coordinate communication between business and technical teams
Deep knowledge of Salesforce Sales Cloud architecture and core functionality
Deep understanding of sprint-based delivery and requirements validation
Interest in revenue systems optimization and process improvement
Availability to support bi-weekly sprint cycles and cross-functional initiatives
Based in Brazil, Argentina, Paraguay, Colombia, Costa Rica, Peru, Chile, or Mexico
Strong communication skills in both spoken and written English

Manage sprint cycles: Coordinate bi-weekly sprints including backlog refinement, stand-ups, mid-sprint reviews, sprint closeouts
Lead discovery and requirements validation: Translate business requests into structured user stories and functional documentation
Own request intake and prioritization: Review and triage incoming items from Slack, Salesforce Cases
Prepare sprint reporting: Build bi-weekly progress decks highlighting velocity and delivery status
Coordinate cross-functional initiatives: Align deliverables after stakeholder meetings with Marketing Ops, Sales Ops, Customer Experience Ops
Ensure milestone tracking: Follow up on action items, manage timelines, maintain alignment with sprint capacity
Facilitate testing cycles: Schedule and guide User Acceptance Testing (UAT), document pre-release and post-release outcomes
Maintain team documentation: Create and update SOPs, user guides, process documentation in Guru
Enforce platform governance: Ensure Salesforce enhancements align with internal standards and best practices