Salesforce Business Analyst

Required skills

Requirements

3+ years of business systems analysis experience
3+ years of Salesforce experience
Experience with Salesforce Sales Cloud
Experience with Slack, Google Workspace (Sheets, Docs, Slides)
Proficiency with Salesforce administration and platform configuration
Ability to translate business requirements into structured technical documentation
Ability to manage stakeholder communication across business and technical teams
Deep knowledge of Salesforce Sales Cloud architecture and core functionalities
Deep understanding of business process mapping and sprint-based delivery
Interest in revenue operations and systems optimization
Availability to support bi-weekly sprint cycles and cross-functional initiatives
Salesforce Certified Administrator credential
Based in Brazil, Argentina, Paraguay, Colombia, Costa Rica, Peru, Chile, and Mexico
Strong communication skills in both spoken and written English

Lead sprint execution: Manage bi-weekly sprint cycles including backlog refinement, daily stand-ups, mid-sprint reviews, sprint wrap-ups
Drive discovery sessions: Translate high-level business requests into structured user stories and functional documentation
Own request intake and triage: Review and prioritize incoming items from Slack, Salesforce Cases
Prepare executive reporting: Build and present bi-weekly progress updates and velocity reports for leadership
Partner with cross-functional teams: Serve as primary liaison for Marketing Ops, Sales Ops, Customer Experience Ops
Coordinate cross-department initiatives: Track milestones, align stakeholders, ensure timelines are met
Manage testing cycles: Schedule and oversee User Acceptance Testing (UAT), document pre-release and post-release outcomes
Maintain internal documentation: Create and update SOPs, user guides, process documentation in Guru
Enforce governance standards: Ensure Salesforce enhancements align with platform best practices and internal controls