Community Management
- Accepting Applications Closed
- US Company | Medium (51-250 employees)
- LATAM (100% remote)
- 1+ years
- Short-term (20h)
- Pet Health
- Full Remote
Required skills
- Sprout Social
- Zendesk
- Salesforce
Requirements
Must-haves
- 2+ years of community management experience
- Experience with Google Reviews, Yelp
- Experience with Sprout Social, Zendesk, Salesforce
- Proficiency with written client communication and brand-aligned messaging
- Ability to respond to negative or emotionally charged feedback with professionalism and empathy
- Ability to manage multiple client accounts while maintaining quality and response time standards
- Deep knowledge of online reputation management and social engagement best practices
- Deep understanding of tone adaptation and client-facing communication
- Interest in digital community engagement and client experience
- Availability to support multiple accounts in a fast-paced environment
- Strong communication skills in both spoken and written English
Nice-to-haves
- Startup experience
- Bachelor's Degree in Computer Engineering, Computer Science, or equivalent
What you will work on
- This is a part-time role (20 hours/week) for a long-term contract
- Manage Google review responses: Monitor and reply to positive and negative reviews for multiple veterinary clinics
- Craft brand-aligned messaging: Write customized responses reflecting each clinic’s tone and communication style
- Handle sensitive feedback: Address negative reviews with empathy and professionalism, escalate complex cases when required
- Ensure SLA compliance: Meet defined response time targets across accounts
- Oversee Facebook engagement: Monitor and respond to comments and direct messages in alignment with brand and industry standards
- Identify reputation risks: Flag potential PR issues and support proactive community management
- Promote positive interaction: Encourage constructive engagement within online communities
- Coordinate across systems: Manage engagement through Sprout Social, communicate with clients via Zendesk, reference Salesforce for customer context, track workflows in Wrike
- Maintain documentation: Record tone guidelines and response preferences for each clinic
- Improve operational processes: Collaborate internally to enhance quality standards and workflow efficiency
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