Community Manager

Required skills

Requirements

3-5 years of community management, social media management, or similar role experience
Experience developing and executing successful community engagement strategies
Proficiency with community management tools and platforms
Bachelor's Degree in Marketing, Communications, or equivalent
Strong communication skills in both spoken and written English

Build and grow the MortgageCoach community by fostering engagement, encouraging participation, and creating a space where enterprise lenders and loan officers find real day-to-day value
Partner with leadership to develop high-quality, relevant content (e.g. articles, videos, webinars) that addresses real on-the-job customer challenges and promotes product adoption
Develop and execute engagement strategies to increase active participation and drive adoption of community features among enterprise lenders and individual Loan Officers
Plan and host in-person events, webinars, workshops, and live Q&A sessions to foster connection and knowledge sharing
Identify and cultivate relationships with key influencers and advocates within the customer base to amplify community reach
Collaborate with internal teams (e.g. Sales, Operations, Marketing, Product) and external agencies to build a playbook for successful community rollout and product adoption for new customers
Monitor community activity and analyze user behavior to spot trends and surface feedback that improves user experience and content relevance
Serve as the voice of the community, sharing insights with Product, Sales, Customer Success, and Training teams to ensure alignment on community initiatives
Track and report on key metrics (e.g. NPS, CSAT, engagement rates, adoption) through recurring surveys and analytics platforms to measure impact and inform strategy

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