Director of Service & Delivery
- Accepting Applications Closed
- US Company | Medium (51-250 employees)
- LATAM (100% remote)
- 5+ years
- Long-term (40h)
- Finance
- Full Remote
Required skills
- service delivery
- mortgage industry
Requirements
Must-haves
- 5+ years of experience in professional services, service delivery, or implementation roles
- Experience with mortgage industry environments, including lenders, banks, or servicing organizations
- Experience with enterprise software platforms and system integrations
- Ability to engage confidently with senior and executive-level stakeholders
- Deep knowledge of mortgage operations, workflows, and regulatory considerations
- Strong communication, organization, and documentation skills in both spoken and written English
Nice-to-haves
- Startup experience
- Bachelor’s Degree
What you will work on
- Lead end-to-end delivery of professional services engagements, including implementation, configuration, and go-live preparation
- Drive delivery accountability, customer outcomes, adoption, and long-term retention
- Partner with mortgage and banking clients to understand operational processes, technical landscapes, and compliance requirements
- Collaborate with senior and executive stakeholders to align on objectives, risks, timelines, and delivery progress
- Translate business and operational needs into actionable system configurations and delivery plans
- Manage scope, schedules, dependencies, and client expectations throughout the engagement lifecycle
- Coordinate with Product, Engineering, and Support teams to mitigate delivery risks and resolve technical issues
- Provide guidance on best practices, process optimization, and effective platform usage
- Ensure a seamless transition from implementation to steady-state support and operations
- Identify early risks to customer satisfaction, adoption, and retention and address them proactively
- Reinforce value realization and support customers in achieving expected business outcomes
- Identify opportunities for additional services and expanded platform adoption
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