Solutions Engineer

Accepting Applications Closed
US Company | Micro (1-10 employees)
Argentina, Brazil, Colombia, Mexico, Paraguay, Chile, Peru, Costa Rica, Uruguay (100% remote)

Required skills

Requirements

5+ years of solutions engineering, technical program management, or integration consulting experience
Experience with business messaging APIs and review processes (e.g. WhatsApp Cloud API, webhooks, template review, policy enforcement)
Proficiency with Postman or similar tools to validate third-party API integrations
Ability to read unfamiliar code across common stacks and pinpoint defects by file and line
Ability to write clear standards, scored review findings, and remediation plans
Ability to tell a working integration from one users actually want, and explain why
Ability to reject submissions and defend decisions while preserving client relationships
Ability to judge which issues to resolve independently and which to escalate
Ability to ramp up on Apple’s messaging APIs and UX standards within 30 days
Deep understanding of how schema-valid payloads can render differently across iOS versions
Strong communication skills in both spoken and written English

Startup experience
Background at a Meta Business Solution Provider, Tech Provider, or Apple MSP
Experience with Apple Messages for Business, on either the MSP or brand side
Experience with on-device Apple Messages testing (e.g. XCUITest, accessibility framework, AppleScript on macOS, screen capture rigs)
Experience owning a certification, compliance, app review, or quality gate function
Experience with conversational design or evaluating AI/LLM agents in messaging channels
Experience with test automation for conversational flows (e.g. evaluation harnesses, golden sets, false-pass measurement)
Product instinct for internal tooling and automation opportunities
Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent

Integration review and scoring

Review partner source code, API endpoints, Postman collections, and logs to confirm integrations are built to spec
Evaluate user experience across interactive message types (e.g. List Picker, Time Picker, Apple Pay, Authentication, Forms, Rich Links, agent handoff)
Validate outbound traffic against source properties or partner logs
Assess integration design (e.g. webhook delivery, tenant and brand isolation, idempotency, retry and backoff, rate limits, queueing, observability)
Assess security posture (e.g. JWT handling, signature verification, secret storage, Apple Pay merchant configuration)
Score technical items against a documented rubric and issue approve, approve with fixes, or reject verdicts
Document the reasoning behind each verdict to keep decisions consistent across partners
Provide specific remediation guidance and guide partner engineering teams through revision cycles
Uphold quality standards even under commercial pressure to launch faster
Prepare partners to pass Apple Integration Review and Experience Review on the first attempt

Partner portfolio leadership

Act as technical lead for several concurrent clients alongside a pod lead and a Technical Project Manager
Support partners through their first live brand integration after platform certification
Run projects independently and brief founders on each client’s technical status
Escalate only the issues that require founder involvement

Standards and specifications

Own and extend the specification set (e.g. JSON schemas, OpenAPI surface, fixtures, conformance matrix, decision records, checklists)
Translate Apple’s guidelines into clear, testable requirements
Version specifications, checklists, rubrics, and models together so past verdicts are reproducible
Keep the framework portable across other messaging channels
Keep partner reviews and unreleased Apple roadmap items strictly confidential

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