Customer Support Engineer
- Accepting Applications Closed
- US Company | Micro (1-10 employees)
- LATAM (100% remote)
- 3+ years
- Long-term (40h)
- Artificial Intelligence / Machine Learning
- Full Remote
Required skills
- Web Scraping
- TypeScript
- Python
- Pylon
- Discord
Requirements
Must-haves
- 3+ years of professional experience
- Experience as a developer support engineer
- Experience coding in TypeScript and Python
- Passion for helping customers and solving problems
- Strong communication skills in both spoken and written English
Nice-to-haves
- Startup experience
- Experience with Firecrawl
- Experience with web scraping, crawling, or data extraction tools
- Active participation in developer communities like Discord and Pylon
- Experience working with developer facing products like Vercel and Aloglia
- Bachelor’s or Master’s degree in Computer Science, AI, or a related field
What you will work on
- Resolve customer issues and bugs
- Troubleshoot issues and work closely with the development team to resolve them
- Gather user feedback and advocate for customer needs internally
- Improve product and processes to automate the busywork
- Maintain our documentation to help developers find answers quickly
- Support our community through platforms like Discord, Pylon, and Chatbot
This job is closed
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