Product Owner

Required skills

Requirements

3-5 years of experience in digital product roles such as Product Owner or Product Manager
Experience managing product backlogs and delivering features in Agile environments
Deep knowledge of Agile software development methodologies
Proficiency with collaboration and knowledge-management tools (e.g. Google Workspace, Atlassian suite, internal knowledge bases)
Experience working within cross-functional teams, including engineering, design, and data analytics
Ability to translate business goals into clear user stories and solution definitions
Ability to read data flows and write requirements that hold up against imperfect upstream data
Ability to manage multiple concurrent initiatives
Ability to balance technical constraints with user needs and business goals
A proactive, empathetic, and resourceful approach, with a proven track record of pushing for company-wide process improvements and following through on complex challenges
Deep understanding of customer lifecycle strategies and how incentive or rebate programs drive behavior, including eligibility rules and redemption mechanics
Strong communication skills in both spoken and written English

- Focused on helping to grow ICs on the team and providing opportunities to shine
Assistance and collaborative learning — never "just do it this way"
Has owned this program directly, so the incoming PO inherits the documented context rather than starting from scratch

Own and groom a backlog spanning enrollment, claims, reconciliation, payments, and reporting for a rebate program that lowers pet medication costs at checkout
Translate high-level product strategy into development-ready user stories in partnership with engineering
Triage production issues and clinic-reported claim discrepancies
Define acceptance criteria and success metrics for each release
Map how transaction and claims data flows from clinic systems through the data warehouse into the reconciliation engine, and write requirements that hold up against real-world data
Track core program metrics (e.g. auto-approval rate, claim volume, manual review load, payment throughput) to guide prioritization
Facilitate sprint planning, backlog refinement, demos, and retrospectives
Set sprint goals and scope to ensure a demoable increment each cycle
Gather feedback from clinics and customer-facing teams to shape pre-development requirements
Prepare sprint updates, plans, and documentation for stakeholders across customer experience, operations, marketing, data, and design
Represent the team in partner-facing meetings as needed
Unblock the team by coordinating with cross-functional colleagues or running lightweight research
Write user stories and finalize functional specs to support product enablement
Validate use cases and feasibility through demos with internal experts and stakeholders

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LATAM · 100% Remote Long-term · 40h/week 3+ years

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